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FairPlay Privacy Policy

This policy explains what personal information is collected when you use our websites and services, why it is processed, who it may be shared with, and the rights available to you.

Last updated: 25 September 2026

1. Scope of This Privacy Policy

This policy applies to personal data collected through our websites, digital services, account features and communications with us. It does not cover third-party websites, applications or services that operate under their own privacy policies, even where you reach them through a link from our pages.

2. Information We May Collect

  • Account and contact information — name, email address, mobile number, date of birth and login credentials
  • Identity verification data — documents and details collected where verification is legally or contractually required
  • Technical information — IP address, device type, operating system, browser, approximate location and session data
  • Support communications — correspondence with our team, and your account preferences and settings
  • Payment transaction information — records of deposits and withdrawals, processed through authorised payment providers

Full card numbers and banking credentials are handled by certified payment providers rather than stored by us directly.

3. How Personal Data Is Used

  • Creating and managing your account
  • Providing our services and verifying users
  • Responding to customer enquiries and support requests
  • Maintaining the platform and improving user experience
  • Protecting against fraud, abuse and security threats
  • Sending service communications, and analytics where permitted
  • Meeting legal, regulatory and licensing obligations

4. Cookies and Similar Technologies

We use cookies and similar technologies for core functionality, remembering preferences, security and analytics. Some are strictly necessary for the service to work; others are used only with your consent where applicable law requires it. You can manage or block cookies through your browser settings, though doing so may affect how parts of the site function.

5. How Information May Be Shared

Personal data may be disclosed to:

  • Service providers supporting technology, hosting, security and customer support
  • Payment and verification organisations processing transactions or confirming identity
  • Regulators, courts and law enforcement where disclosure is legally required
  • Third parties involved in corporate transactions, such as a restructuring or acquisition

We do not sell your personal data.

6. International Data Processing

Because our operations span multiple jurisdictions, personal data may be stored or processed outside your country of residence. Where that happens, we apply appropriate safeguards and compliance measures intended to maintain an equivalent level of protection.

7. Data Retention

Information is retained only as long as necessary for the purposes it was collected for, or where a legitimate legal, regulatory or accounting reason requires a longer period. Once no longer needed, data is deleted or anonymised.

8. Data Security

We apply administrative, technical and organisational safeguards to protect personal data, including encryption in transit and access controls. No online service can guarantee absolute security. You remain responsible for protecting your own password and login credentials, and for reporting any suspected unauthorised access promptly.

9. Your Privacy Rights

Depending on the law that applies to you, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion, withdraw a consent you previously gave, and file a grievance with us or a supervisory authority. These rights are subject to legal limitations — verification and anti-fraud records, for instance, may need to be retained even after an account closes.

10. Privacy and Data Protection in India

For users in India, we take account of the Digital Personal Data Protection Act, 2023 and its accompanying rules as their provisions come into effect, including requirements relating to notice, consent, purpose limitation and the handling of grievances.

11. Children and Age Restrictions

Our services are intended strictly for adults aged 18 and over and are not directed at minors. We do not knowingly collect personal data from children. Where we identify that an ineligible person has provided data, that data may be restricted or deleted and the account closed.

12. Third-Party Services and Links

Our pages may link to services we do not control, including game providers, payment platforms and social media. We are not responsible for their privacy practices, and we encourage you to review their policies independently before providing them with information.

13. Changes to This Privacy Policy

We may update this policy from time to time. Revised versions are published on this page with an updated date, and where changes are material we may provide additional notice as required by applicable law.

14. Contact Us

Questions about this policy, or requests relating to your personal data, can be raised through our official customer support or privacy contact channels. Please include enough identifying information for us to locate your account and respond securely — but never send your password.

Note for the site owner: this template must be reviewed by a qualified legal adviser and completed with your registered entity name, address and a working privacy contact address before publication.