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Responsible Gaming at FairPlay

Gaming should be entertainment you can afford and walk away from. This page sets out how to keep it that way — the limits worth setting before you start, the warning signs worth knowing, and what to do if control starts slipping.

Our Approach to Responsible Gaming

Responsible gaming rests on three things: awareness of what you are actually doing, personal limits set in advance, and decisions made with information rather than impulse. The principle underneath all of it is simple. Gaming should never interfere with essential expenses, work, education, relationships or everyday responsibilities. If it starts to, the activity has stopped being entertainment regardless of whether you are winning.

Play for Entertainment, Not Income

Treat any money you stake as the cost of entertainment — the same way you would treat a cinema ticket. It buys you the experience, and you should not expect it back.

  • Never use funds set aside for rent, food, bills, education, healthcare or debt repayment
  • Do not treat gaming as a way to generate income or solve a financial shortfall
  • Do not increase spending to recover what you have already lost

Set Clear Limits

Decide these before you open a game, not during a session:

  • A maximum budget for the day, week or month — and treat it as fixed
  • A time limit for each session
  • Regular breaks, particularly during long sessions
  • A running record of what you have actually spent, not what you remember spending
  • A firm rule against attempting to recover losses
  • A commitment to stop at your planned limit whether you are ahead or behind
  • Complete separation between gaming money and essential finances

Your account settings include deposit limits over daily, weekly and monthly periods, session duration controls and self-exclusion. Support can apply these on your behalf if you would rather not do it yourself.

Keep Track of Time and Spending

Sessions distort time. What feels like twenty minutes on a fast crash game is often an hour, and the spend follows accordingly. Check the clock deliberately, compare your monthly gaming expenditure against your actual monthly budget, and pay attention if the figure is creeping upward month on month. A rising pattern is more informative than any single session.

Avoid Chasing Losses

Chasing losses means continuing to spend in an attempt to recover money that has already gone. It is the most reliable way to turn a manageable loss into an unmanageable one.

The reasoning behind it does not hold up. Each spin, hand and round is an independent event — the game has no memory of what you have lost and no mechanism for returning it. There is no staking pattern, system or "due" outcome that changes this. Money already lost is gone; the only decision in front of you is what to do with the money you still have.

Do Not Play Under Pressure

Avoid gaming when you are tired, stressed, angry, upset or under the influence of alcohol. Each of those states narrows judgement in exactly the way that costs money. Most importantly, never use gaming as an escape from financial or emotional difficulty — it reliably deepens both.

Recognising Problematic Gaming Behaviour

The World Health Organization recognises gambling disorder as a condition characterised by impaired control over gambling, giving it increasing priority over other interests and activities, and continuing despite negative consequences. Warning signs worth taking seriously:

  • Spending more than you planned, repeatedly
  • Chasing losses with larger or more frequent stakes
  • Borrowing money, or selling possessions, to fund play
  • Hiding gaming activity from family, partners or friends
  • Neglecting work, study, family or personal responsibilities
  • Feeling anxious, irritable or restless when unable to play
  • Relief-seeking — playing specifically to escape low mood or stress

Recognising several of these in yourself is reason enough to stop and take stock. It is not a judgement on you.

Take a Break When Needed

Cooling-off and self-exclusion options exist precisely because willpower in the moment is unreliable. A cooling-off period blocks access for a set time; self-exclusion does so for longer or permanently. Using them is a practical decision, not an admission of anything. Your wellbeing matters more than returning to the activity.

Protecting Minors

These services are strictly for adults aged 18 and over and are not intended for children under any circumstances. If you share a device, keep your credentials secure, sign out after each session and consider parental control software. Never let a minor use your account, and never place a bet on their behalf.

Keep Your Account Secure

  • Use a strong, unique password that you do not reuse on other sites
  • Never share your login details with anyone, including anyone claiming to be support
  • Enable biometric login on mobile where available
  • Report suspicious activity on your account immediately

Gaming and Financial Responsibility

Never borrow specifically in order to play — not from a bank, an app, a credit card or a friend. Never use money allocated to essential expenses. If debt has already developed as a result of gaming, the first step is to stop spending entirely, before any attempt to recover. Continuing to play while in debt from playing is the pattern that does the most damage.

When to Seek Help

If you are struggling to control your gaming, speak to a qualified mental health professional. Gambling disorder is a recognised condition and it is treatable — counselling and structured support both have evidence behind them. Family and friends can also help, often by noticing patterns before you do.

Getting support

Speak to a doctor or a licensed mental health professional, who can refer you to appropriate services. Confiding in someone you trust is a genuine first step and makes the rest easier.

If you are in immediate distress, contact your local emergency services or a recognised mental health helpline in your region.

Responsible Gaming in India

India's Promotion and Regulation of Online Gaming Act, 2025 reshaped the national framework for online gaming. The legislation draws a distinction between categories: e-sports and online social games are recognised and permitted, while online money gaming — along with its offering, facilitation, advertising and promotion — is prohibited.

If you are in India, understand what the current law means for you before participating in any real-money activity. This page offers guidance on staying in control; it is not legal advice, and it does not override the law that applies where you live.

Stay in Control

Everything above reduces to one idea. Gaming is entertainment — no more than that — and it should sit comfortably inside a life that is financially stable and otherwise full. If it ever starts to compete with your wellbeing, your relationships or your finances, step away. The tools to do so are in your account settings, and support can help you use them.